1. Introduction

We at Empire Lux Ride (“we”, “us”, or “our”) respect your privacy and are committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit and use empireluxride.com (the “Website”) and our services (the “Service”). By using the Website or Service, you consent to the practices described in this policy.

2. Information We Collect

a. Personal Information You Provide:

When you book a ride, contact us, or subscribe to our newsletter, we may collect personal information such as your name, email address, phone number, billing/shipping address (if applicable), payment information, pickup/drop-off addresses, travel details, and any other information you choose to provide.

b. Usage Data and Cookies:

We may collect information automatically when you access the Website. This can include your IP address, browser type, operating system, referring URLs, pages visited, date/time stamps, and other diagnostic data or usage data.

We may use cookies or similar tracking technologies to enable certain features of our Service, track usage, and customize your experience. You may be able to disable cookies via your browser settings — but note this could impact functionality.

3. How We Use Your Information

We may use the information we collect to:

Provide, operate, and maintain our Service (e.g. processing your booking, communicating with you, providing ride-related support).

Process payments and fulfill bookings.

Send you transactional communications (e.g. booking confirmations, service updates).

Send promotional communications, newsletters, if you’ve opted in.

Monitor and analyze usage, improve and optimize the Website and Service.

Comply with legal obligations.

4. Information Sharing and Disclosure

We will not share or sell your personal information to third parties except in the following cases:

With service providers or partners who help us operate our Service (e.g. payment processors, third-party booking tools, analytics providers), and only to the extent necessary to provide the Service.

When required by law or to respond to lawful requests (e.g. subpoenas, court orders).

To protect our rights, privacy, safety, or property, and/or that of our users or the public.

5. Data Security

We implement reasonable administrative, technical and physical safeguards to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure — we cannot guarantee absolute security.

6. Retention of Data

We will retain your personal information only as long as necessary to provide the Service, fulfill legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights & Choices

Depending on your location, you may have rights regarding your personal data — including access, correction, deletion, and portability. If you wish to exercise such rights, contact us at [email protected]

.

8. Children’s Privacy

Our Service is not designed for individuals under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If you become aware that a child has provided us personal information, please contact us — we will take steps to delete such data.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date and post the updated policy on the Website. We encourage you to review this page periodically.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: [email protected]

Phone: +1-800-608-1031