Empire Lux Ride prioritizes your privacy and the safeguarding of your personal information. This privacy policy outlines the types of information we gather from you, the methods of collection, the purposes for which we utilize this information, the process for obtaining your consent, the duration for which we retain it in our databases, and, if applicable, the parties with whom we may share
By accessing the website and utilizing our services, you agree to the practices detailed in this privacy policy. Your use of the website and services is also governed by our terms and conditions.
Please be aware that this privacy policy may be updated periodically. Your ongoing use of the website and services following any changes will be considered as your acceptance of those modifications, so we encourage you to review the policy regularly for any updates. This privacy policy has been crafted and is upheld in compliance with all relevant federal and international laws and regulations, including the New York Privacy Act (“NYPA”).
1. GENERAL INFORMATION
The personal data of the users that are collected and processed through the website:
The insights we obtain from our customers play a crucial role in tailoring and enhancing your experience at Empire Lux Ride. Below are the categories of information we collect:
Details You Provide to Us. You share information when you search for, read, and view content on our website, register as a user, arrange and schedule our services (chauffeur transportation services), provide information via our services, or communicate with us through our contact details or forms. Consequently, these actions may lead you to provide us with the following information:
Payment Information: Your payment details, including credit or debit card information, will be handled by the payment processor utilized on the website, which is Stripe. Stripe will securely manage and store your data exclusively for the purpose of processing service purchases in accordance with our terms and conditions. By completing a booking on the website and submitting your payment information, you grant authorization to both Stripe and Empire Lux Ride to process these details solely for the purpose of facilitating payment for the services you have booked, as indicated in the checkout during the booking process. The handling of users' payment information will comply with Stripe's privacy policy as well as this policy. Empire Lux Ride retains the right to engage any payment platform available in the market that processes your data solely for the purpose of service purchase and booking.
GOOGLE Analytics. We use Google Analytics provided by Google, Inc., USA (“Google”). These tool and technologies collect and analyze certain types of information, including IP addresses, device and software identifiers, referring and exit URLs, feature use metrics and statistics, usage history, media access control address (MAC Address), mobile unique device identifiers, and other similar information via the use of cookies. The information generated by Google Analytics (including your IP address) may be transmitted to and stored by Google on servers in the United States. We use the GOOGLE Analytics collection of data to enhance the website and improve our service.
Facebook Pixel: Our website employs the Facebook Pixel, which allows us to gather user data for various objectives. We utilize the Facebook Pixel for the following purposes:
Data gathered via the Facebook Pixel will be collected and retained by Facebook, adhering to its privacy policy. The information obtained through the Facebook Pixel does not personally identify users and will solely be utilized for the purposes outlined in this privacy policy and Facebook's privacy policy.
Social Media: On our website you will find links and functions linked to different social media, where you can share your information.
It is advisable to consult the privacy policy and data protection of each social network used on our website.
3. HOW LONG WE KEEP YOUR DATA
User-provided personal data collected through the website and services will be kept for the duration necessary to deliver those services or until the user opts to terminate their account, or Empire Lux Ride decides to close the account. Empire Lux Ride may retain personal data for an extended period if the user has consented to such processing, provided that this consent remains in effect. Additionally, Empire Lux Ride may be required to keep personal data for a longer duration to comply with legal obligations or directives from authorities. Once the designated retention period concludes, the personal data will be deleted. Consequently, the rights to access, erasure, rectification, and data portability will no longer be applicable after the retention period has lapsed.
4. HOW WE USE YOUR INFORMATION.
We primarily utilize the information we gather to deliver, sustain, safeguard, and enhance our existing website and services. The personal information obtained through our website is employed as outlined below:
By registering on our website, arranging and formalizing our services, reaching out to us through the provided contact forms or contact details, and sharing your personal information for communication purposes, you agree to our collection, storage, and utilization of your information as outlined in this privacy policy. You have the right to revoke your consent by submitting your request through the contact information or the contact form.
6. HOW WE SHARE INFORMATION
The personal information of our customers and users constitutes a vital and essential aspect of our operations. We will never sell or disclose information to third parties without prior consent from the user, client, or owner of the personal data. We only share user and customer information in the specific ways outlined below.
Third-Party Service Providers. We engage third-party services to carry out various functions on our website. These functions include website creation and hosting, payment processing (via Stripe), email distribution, data analysis (using Google Analytics), advertisement creation (through Facebook and Google), marketing support, and delivering search results.
Third-party services and tools may require access to personal information to fulfill their functions; however, they are prohibited from utilizing that information for any other purposes. Any information shared with these third-party services will be managed and stored in compliance with both their privacy policies and our own privacy policy. We encourage you to review the privacy policies of these third-party services.
Business Transfers. Should Empire Lux Ride establish, merge with, or be acquired by another organization or company, it is probable that your information will be transferred. Prior to your information being governed by a different privacy policy,Empire Lux Ride will notify you via email or display a prominent announcement on our website. The transfer and management of your personal information will adhere to all relevant regulations.
Safeguarding Empire Lux Ride and its stakeholders is a priority. We may disclose personal information when we deem it necessary to adhere to legal requirements, uphold our Terms and Conditions and other agreements, or to safeguard the rights, property, or safety of Empire Lux Ride, our users, or third parties. This may involve sharing information with other companies and organizations to prevent fraud and mitigate credit risk.
With Your Approval. Aside from the aforementioned circumstances, you will be informed when your personally identifiable information may be shared with third parties, and you will have the option to decline the sharing of this information.
Anonymous Information.Empire Lux Ride utilizes the anonymous browsing data that our servers automatically gather mainly to manage and enhance the website. Additionally, we may employ aggregated anonymous data to share insights about the website with prospective business partners and other unrelated organizations. This information does not contain any personally identifiable details.
Email Address. The email address that you supply to us for purposes of receiving our email communications will never be rented or sold to a third party.
7. PROTECTING YOUR INFORMATION
We are committed to safeguarding the security of your information during transmission by employing Secure Sockets Layer (SSL) technology, which encrypts the data you provide through our website. In the event that transactions are conducted on the site, the transaction details are transmitted to and from the website in an encrypted format using industry-standard SSL connections, thereby helping to prevent unauthorized interception of this information. Access to your personal information is strictly limited to individuals who have a legitimate need to know and to those you have expressly authorized. Empire Lux Ride adheres to widely accepted industry practices to protect the personal information you submit, both during transmission and after it has been received. It is important to note that no method of transmission over the Internet or electronic storage can be deemed completely secure. Consequently, while Empire Lux Ride endeavors to implement commercially reasonable measures to protect your personal information, we cannot assure its absolute security. We will not sell, distribute, or lease your personal information to third parties without your consent or unless mandated by law.
8. RIGHTS
Individuals who submit information via our website, acting as data subjects and data owners, possess the rights to access, correct, download, or erase their data, in addition to the ability to limit and contest specific processing activities related to their information. While some of these rights are universally applicable, others are relevant only under specific conditions. The details of these rights are outlined below:
Individuals can assert their rights concerning the personal data they have shared with Empire Lux Ride at any time by submitting their requests via our contact information. We will ensure that their requests are processed and addressed promptly.
9. CHILDREN’S ONLINE PRIVACY PROTECTION
We adhere to the stipulations set forth by the New York Privacy Act (“NYPA”) concerning the safeguarding of minors' personal data. We do not gather any information from individuals under the age of 13. Our website and services are designed for users aged 13 and older. Should you discover that your child has shared personal information with us, please reach out to us. In the event that we learn that a child under 18 has submitted personal information, we will take appropriate measures to remove that data.
10. THIRD PARTIES
This Privacy Policy exclusively pertains to the collection, use, and disclosure of information gathered by Empire Lux Ride from you, unless explicitly stated otherwise. Should you share your information with other users or suppliers on Empire Lux Ride, different regulations may govern their handling of the information you provide. Empire Lux Ride does not oversee the privacy policies of third parties, and you will be subject to their respective privacy practices where applicable. Furthermore, Empire Lux Ride disclaims any responsibility for the privacy or security measures employed by other websites on the Internet, including those that may be linked to or from the Empire Lux Ride website. Empire Lux Ride strongly advises you to inquire about privacy practices before sharing your personal information with others.
11. CONTACT US
If you have questions or concerns about this privacy policy and the handling and security of your data, please contact us through our contact form or via the contact information below:
